Return and refund
Thank you for shopping at twincammoto.com. We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
1. Returns
You have 7 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Non-Returnable Items
Some items cannot be returned, including:
- Items marked as “Final Sale”
- Customized or special-order products
- Opened or used products
3. Return Process
To initiate a return, please contact our support team at support@twincammoto.com with your order number and reason for return. We will provide you with return instructions.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–7 business days.
5. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a defect or shipping error on our part. Original shipping fees are non-refundable.
6. Damaged or Defective Items
If you received a damaged or defective item, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund at no additional cost.
7. Contact Us
If you have any questions about our Return & Refund Policy, feel free to reach out to us at:
Email: support@twincammoto.com
phone: +1 281-458-7889